Terms of use

1. Who we are and this agreement

Tynged is operated by Tynged Applications, an Indian sole proprietorship operated by Samin Bakshi ("Tynged", "we", "us"). These Terms cover our website, app, feeds, profiles, messages, voice conversations, games, shop and related services. Contact us at contact@tynged.app. Business postal address: 6A, 2nd Street, Subbarao Avenue, Nungambakkam, Chennai - 600006, Tamil Nadu, India. Udyam registration: UDYAM-TN-02-0496178. GSTIN: 33EZPPS2301E3ZG. Support telephone: +91 95706 79655.

When you create an account or expressly accept these Terms, you enter into this agreement. Please read the Community Guidelines, which form part of it, the Privacy & Retention Notice, and the End User License Agreement below. If you do not agree, do not register or use the app. Purchasing a paid feature is optional and also requires accepting the clearly displayed purchase terms. Accepting this agreement does not replace any separate privacy consent required by law.

Mandatory law and your non-excludable consumer rights take priority. The EULA governs the app license; these Terms govern the service. A purchase-specific disclosure governs that purchase where it lawfully differs from the general terms. No provision overrides mandatory store rules applicable to your purchase.

2. Strictly 18+; eligibility and age checks

Tynged is an 18+ app. Anyone under 18 is prohibited from creating an account, accessing the service or using another person's account, even with parental permission. You must also have legal capacity to enter this agreement and meet any higher minimum age required where you live. Tynged is intended for international availability wherever legally permitted and supported by the relevant app store. Availability is not guaranteed in every country; applicable sanctions, export restrictions and local laws may restrict access or purchases. You must not use Tynged where prohibited by law, evade a ban, or bypass an age or identity check.

Provide your true date of birth and accurate information requested for eligibility. We may require age verification and restrict access while age is unverified or reasonably disputed. Do not submit another person's documents or let a minor use your account. A verification result is not a background check, an endorsement, or a guarantee about someone's identity or conduct.

We remove access when we determine a user is under 18. Our children's privacy provision explains what happens if we learn that children's personal information has been collected. Report suspected underage users using the report option or contact@tynged.app.

3. Accounts, privacy choices and security

You may use a pseudonym; you may not impersonate another person, fabricate verification evidence, or falsely claim an affiliation. Keep your sign-in credentials private, maintain a reachable account email, and promptly report suspected misuse. You are responsible for conduct you authorize, but this does not make you automatically liable for activity caused by our failure to meet legal security duties.

Do not sell, lend or transfer accounts, operate accounts to manipulate rewards or evade restrictions, or collect other users' passwords or verification documents. Do not circumvent limits on accounts, invitations, matches or purchases.

Your sharing choices control which information you make available to others. Pseudonymous posting does not mean you are unidentifiable to us or exempt from lawful investigations. Other people may preserve content they can see; use care when sharing private information. A favourite, match, game invitation, gift or subscription never creates an entitlement to someone's attention or private information.

4. Zero tolerance for serious harm

We have zero tolerance for child sexual abuse material (CSAM), child sexual abuse or exploitation, gore, sexual violence, and content promoting, supporting or facilitating terrorism. These rules apply to public and private content, live conversations, links, images, videos, artwork, usernames, game chat and attempts to move prohibited activity elsewhere.

Where we have reasonable grounds to suspect a user is creating, seeking, uploading, distributing, promoting or otherwise propagating this material or conduct, we will immediately ban the account from access pending review and disable the suspected content. We do not wait for a criminal conviction. Confirmed violations result in permanent termination. An appeal may correct an error; a report alone is not proof, and good-faith victims and reporters are not treated as offenders for reporting abuse.

• Child safety: no sexualized depiction of anyone under 18, grooming, sexual enticement, sextortion, trafficking, exploitation, or requests for such material. Fabricated, altered, drawn or computer-generated material and links are also covered. A claim of consent, fiction, humour or private sharing does not excuse it.
• Violence and gore: no graphic injury, mutilation, torture, execution, animal cruelty, threats, instructions for harming people, or celebration of serious violence. Non-graphic, fictional game action supplied as part of Tynged's games is distinct from prohibited graphic content.
• Sexual violence: no promotion, depiction or facilitation of sexual assault, coercion, non-consensual intimate content, sexual deepfakes, or threats to expose intimate information.
• Terrorism: no recruitment, propaganda, praise of attacks, fundraising, operational assistance, training, incitement, or dissemination on behalf of terrorist or violent extremist organizations. Report concerns privately; do not repost the prohibited material.

We will preserve and report information when law requires. We may also make lawful, good-faith reports to appropriate authorities or child-protection organizations where reasonably necessary to protect people or address suspected crime. This discretion never replaces a mandatory reporting duty. See section 9.

5. Other prohibited conduct

Do not use Tynged for pornography, sexual solicitation, requests for sex or sexting, sexual services or favours, or sexually explicit approaches. Being 18+ does not make Tynged an adult-content service. Do not harass, stalk, bully, threaten, discriminate, encourage self-harm, disclose private information without authority, scam, extort, spam, promote unlawful goods, or engage in illegal activity.

Respect refusals and blocks. Do not use comments to make unsolicited direct-message requests; short requests from people not favourited by the post creator may be rejected. Do not disguise prohibited words or requests to evade moderation. A profanity-masking preference changes presentation only and never authorizes abusive or prohibited material.

No cheating, account trading, reward farming, match manipulation, exploitation of errors, unauthorized scraping, bulk collection of user information, security attacks or interference with others' use. Do not make deceptive reports or retaliate against reporters. Accurately identify materially fabricated content where required and never remove required authenticity labels. Our Community Guidelines explain these rules in everyday language.

6. Your content and our intellectual property

You retain your rights in the content you contribute. You must have the rights and permissions needed to share it, including permission for other people's images, music, writing and private information. Sharing a song link does not give you permission to upload a recording you do not own. Respect applicable recording and consent laws; do not record or distribute private conversations without the participants' permission.

You give Tynged a non-exclusive, worldwide, royalty-free permission to store, reproduce, format, display and deliver your content, and to provide requested features such as translation, solely to operate the service, follow your sharing choices, address safety and enforce these Terms. We may allow service providers to exercise this permission only for those purposes. We do not acquire ownership or unrestricted advertising rights in your name, likeness or private messages. This permission ends when the relevant content is deleted, except for necessary, lawful preservation and copies outside our control.

The Tynged name, logo, game designs, supplied artwork, poems and app content belong to us or our licensors. Buying a card or artwork version provides an in-app entitlement, not ownership of the underlying copyright or a right to reproduce or commercially exploit it. Report suspected infringement to contact@tynged.app with the work, the disputed content's location, your authority to complain and reliable contact details. We may request legally required statements or clarification and act against repeated infringement.

7. Moderation, reporting and appeals

We may review content and account activity reasonably necessary to investigate reports, enforce these rules, protect people and comply with law. This may include relevant private messages reported to us; it is not a promise that every communication is reviewed. We may reject uploads, remove or restrict content, limit features, require verification, suspend or terminate accounts. Serious safety cases receive immediate restrictions under section 4; lesser issues may result in warnings or other proportionate measures.

Where lawful and safe, we explain an account restriction and how to challenge it. Email contact@tynged.app with the subject "Account appeal", your account identifier, the decision being challenged and relevant context. Do not attach illegal imagery. We may keep restrictions in place during review and withhold details that would expose a victim, compromise an investigation or enable evasion. Appeals, complaints and statutory remedies remain available even if an account is closed.

Use the in-app report and block options or the reporting instructions. Immediate danger requires local emergency services; Tynged is not an emergency response service. We cannot promise that all misconduct will be prevented or detected.

8. Purchases, Plus, Gold Coins, cancellation and refunds

What you are buying

The checkout must show the product, benefits, duration, total price and applicable taxes, delivery conditions, and any renewal terms before you confirm payment. Only purchase with authorization to use the selected payment method. Purchases are for digital items or access; there is no physical shipping.

Gold Coins, Karma, cards, cosmetic items and gifted benefits have no cash-out or investment value and cannot be redeemed for money or used for gambling, wagering or external trading. Transfers are allowed only through an offered in-app gifting feature. Rewards do not promise income. Purchased Gold Coins do not expire merely with time; account closure, lawful refunds and enforcement are governed by these Terms and mandatory rights. Any paid randomized reward must disclose its odds before purchase.

Plus and cancellation

Tynged Plus plans are purchased with Gold Coins for a fixed period, end on the displayed expiry date and do not automatically renew. Cards are also purchased with Gold Coins. Neither purchase authorizes a recurring monetary payment. You can record cancellation in Settings → Manage Subscriptions; access remains until the paid period ends unless the account is lawfully restricted or you choose account deletion. Cancelling does not, by itself, refund a period already paid for. A gift does not oblige its recipient to contact the sender or disclose information.

If an automatically renewing plan is offered in future, the price, interval and cancellation method must be explicitly disclosed and accepted first; we will not silently convert a prepaid plan into a recurring one. Cancel a store-billed subscription through that store's subscription settings. Deleting the app is not cancellation. When requesting account deletion, also cancel any external recurring subscription; we will explain the applicable steps.

Payment channels and delivery

Use the payment options made available for your region and platform. Digital purchases made through Apple or Google follow the applicable store billing and refund rules; an alternative method is offered only where permitted. Razorpay may process eligible purchases made directly from Tynged. These Terms do not authorize bypassing store payment rules. The merchant remains responsible for delivering the purchased Tynged item.

Digital benefits are normally credited after payment confirmation. If your payment succeeds but the item is not credited within 24 hours, contact contact@tynged.app with the order reference; do not send passwords or full payment-card details. We will investigate and supply the item or provide the applicable refund if we cannot deliver it.

Refund requests

Approved refunds are monetary refunds through the original payment channel, normally to the original payment method, subject to the applicable store or payment-provider rules. We do not substitute Gold Coins for an approved monetary refund. Refund eligibility depends on the purchase, applicable law and the relevant store rules; a request does not guarantee approval. Spending Gold Coins on a card or Plus plan does not create a separate cash payment. Where a refund concerns an item obtained with purchased Gold Coins, we review the underlying paid transaction through its original payment channel. Free or promotional Gold Coins do not create a monetary refund entitlement.

You may request a remedy for duplicate or unauthorized charges, non-delivery, defective or materially misdescribed purchases, and any other entitlement under applicable law. Change-of-mind refunds for correctly delivered digital items are not generally offered except where required by law or the relevant store's rules. No "no refund" provision removes statutory rights, cooling-off rights, or remedies for our breach.

For mobile purchases billed through Google Play, refund requests are handled through Google Play under its refund rules. For mobile purchases billed through the Apple App Store, refund requests are handled through Apple under its refund rules. We can provide purchase support, but cannot guarantee a store refund decision or processing time. For website payments processed through Razorpay, Tynged Applications handles refund requests and initiates approved refunds through Razorpay. Email contact@tynged.app with the order reference, date, amount and reason; never send your password or full payment-card details. We aim to acknowledge web purchase complaints within 24 hours, decide ordinary requests within seven calendar days, and initiate approved web refunds within three business days. The time for the money to reach you depends on the payment provider and your bank. These proposed service commitments must be confirmed before this draft becomes effective. Mandatory consumer rights remain unaffected.

Where local law requires separate consent to immediate digital supply and acknowledgement of a resulting loss of withdrawal rights, we obtain it at checkout. Merely accepting these Terms does not waive those rights. A monetary refund may reverse the Gold Coins or digital entitlements attributable to the refunded purchase to prevent duplicate benefit. We do not replace an approved monetary refund with in-app credit. Gold Coins have no general cash-out right; refunds relate to eligible paid transactions.

We may investigate payment abuse and reverse improperly obtained items, but making a good-faith payment dispute is not, by itself, misconduct. If we discontinue a paid service or materially fail to supply it, we will provide the remedy required by law, including an appropriate refund where due. Account bans do not automatically extinguish mandatory refund rights.

9. Privacy, account deletion and the six-month limit

Our Privacy & Retention Notice describes the proposed information-handling policy. During an active account, we keep information only while needed for disclosed service or lawful purposes; unnecessary information should be deleted earlier.

After account deletion or closure, we retain ordinary personal information for no more than six calendar months. This is an outer limit, not a routine waiting period or permission to keep everything for six months. We remove the profile from normal use and delete or irreversibly anonymize information as soon as it is no longer needed, observing any shorter legal deadline. Deletion from retained backup copies is included in this limit.

Limited exceptions: specific records may be kept longer where necessary and legally permitted for a documented investigation of suspected serious antisocial conduct (such as threats, stalking, fraud, exploitation or violence), CSAM or other child abuse, terrorism, litigation, a valid legal preservation requirement, or mandatory tax, accounting or regulatory recordkeeping. An unpopular opinion, criticism of Tynged, or an unsupported accusation alone is not such a reason. Only relevant information is held, access is restricted, necessity is reviewed, and the information is deleted when the lawful purpose and required period end. This is not permission for indefinite retention.

We may disclose relevant information to competent authorities or child-protection bodies where legally permitted and reasonably justified; we will report and preserve it when required by law, including applicable child-protection reporting duties. Where applicable, this includes Indian police or the Special Juvenile Police Unit and NCMEC's CyberTipline. We do not condition mandatory reports on our discretion, your consent, an internal appeal or the six-month limit. We assess lawful requests and limit disclosure to what is authorized or required.

Request deletion using the account-deletion option in the app or email contact@tynged.app with the subject "Delete my Tynged account" from your registered email address. You can use this web contact route without reinstalling the app. We may reasonably verify ownership but will not ask for your password. We explain any lawful exception where disclosure is permitted. Uninstalling the app does not delete the account. Deletion may end access to your cards and paid benefits; it does not waive refunds due by law. Copies independently saved by other people or records independently held by payment providers are governed by their own legal duties, not by a claim that Tynged can erase them.

10. Children's privacy and COPPA

Tynged is not directed to children and does not offer accounts to anyone under 18. If we learn that an underage person has an account, we restrict access and take appropriate removal action. If we obtain actual knowledge that personal information was collected from a child under 13, we stop non-permitted collection, use and disclosure, and promptly delete it except for a specific lawful preservation duty. The ordinary six-month period is not a waiting period for children's data.

A parent or guardian may contact contact@tynged.app with the subject "Child privacy" to request review or deletion of information and cessation of further collection. We reasonably verify authority without unnecessarily collecting more sensitive information. Parental permission does not make an under-18 person eligible. Where children's information must be processed for a permitted purpose, required notices, consent or a lawful exception, parental rights, safeguards and limited retention apply; this EULA is not parental consent or a COPPA exemption.

11. Service changes and ending access

We may update features and game balance, correct mistakes, or interrupt access for necessary maintenance, safety or legal reasons. We do not guarantee particular matches, rankings, rewards or uninterrupted availability. Changes do not remove accrued consumer rights or authorize charging for unagreed products.

You may stop using Tynged and request deletion at any time. We may suspend or end access for ineligibility, serious or repeated violations, fraud, security threats or legal obligations. We may act immediately where safety requires it; otherwise, we provide appropriate notice and an opportunity to address an issue where reasonable. If we close the service, we will give reasonable notice where possible and honor applicable paid-service remedies. Terms concerning completed payments, lawful preservation, intellectual property, disputes and accrued liabilities survive only as needed.

12. Responsibility and legal limits

Users are responsible for their own contributions and interactions. We do not endorse another user's advice or promise that profiles, translations, matches or game outcomes are accurate or suitable for your needs. Make your own decisions about sharing information and meeting people. Nothing on Tynged is a substitute for emergency, medical, legal or financial assistance.

To the extent permitted by law, the service is supplied as available without additional implied promises beyond those stated in this agreement. This does not exclude reasonable care and skill or other guarantees that cannot legally be excluded.

Where lawful, we exclude indirect or consequential losses that were not reasonably foreseeable and losses from unauthorized commercial use. For other claims that may legally be limited, our aggregate liability is capped at the greater of INR 10,000 and the amount you paid Tynged in the 12 months before the event giving rise to the claim. This cap does not apply to fraud, wilful misconduct, gross negligence, death or personal injury caused by negligence, statutory refunds, or any liability or privacy/consumer remedy that applicable law does not allow us to exclude or limit.

To the extent lawful, you are responsible for reasonable third-party losses directly caused by your knowing unlawful conduct or infringement, not for our fault or obligations. We must notify you, mitigate avoidable losses, and cannot settle a claim that imposes an admission or non-monetary obligation on you without your consent. This clause does not impose an unfair consumer indemnity.

13. Contact, grievances and disputes

Operator: Tynged Applications, India. General support, privacy, child-safety reports, purchase problems and appeals: contact@tynged.app. Use a clear subject such as "Safety report", "Child safety", "Privacy", "Refund" or "Account appeal". Business postal address: 6A, 2nd Street, Subbarao Avenue, Nungambakkam, Chennai - 600006, Tamil Nadu, India. Support telephone: +91 95706 79655. Grievance Officer: Samin Bakshi, Proprietor and Grievance Officer; contact email: contact@tynged.app. Child-safety contact designation: [responsible person to be confirmed].

For applicable Indian intermediary grievances, we acknowledge within 24 hours and resolve within seven days; specified content-removal complaints have shorter limits, including 36 hours for applicable categories and two hours for qualifying intimate-image or impersonation complaints. We follow any stricter applicable deadline. See the report and removal process. Statutory appeal rights, including access to a Grievance Appellate Committee where available, are preserved.

Indian law governs this agreement, subject to any mandatory protections of your home jurisdiction. Courts and consumer forums with lawful jurisdiction may hear disputes. Contacting us first may help, but is not a barrier to urgent relief, regulatory complaints or statutory remedies. These Terms do not impose compulsory private arbitration or a blanket class-action waiver.

14. Updates and general provisions

We will show the effective date and provide reasonable notice of material changes, seeking fresh acceptance when required. Urgent safety or legal changes may take effect sooner with appropriate notice. Changes do not retrospectively remove accrued rights. If you disagree with future terms, you may stop using the service and close your account, subject to rights concerning existing purchases.

If a provision is unenforceable, the remaining provisions continue to the extent lawful. A delay in enforcement is not a waiver. We may transfer this agreement with the business only if your rights are not reduced and lawful notice is given; you may not transfer your account except as expressly allowed. These Terms and documents expressly incorporated in them form the service agreement. No translation overrides mandatory local-language or consumer protections.